Terms and conditions
WiseINDEX is a powerful and intuitive document & drawing management solution designed to help organizations streamline workflows, reduce manual effort, and enhance productivity. Whether you're managing engineering drawings, legal documents, or HR records, WiseINDEX ensures everything is securely stored, well-organized, and easily accessible. With advanced search capabilities and seamless 3D CAD viewing, it’s the ideal solution for teams looking to optimize collaboration and take control of their document lifecycle.
Acceptance of terms
By subscribing to WiseINDEX, a SaaS-based Document Management System ("Service"), you agree to comply with and be bound by these Terms and Conditions. If you disagree with these terms, please refrain from using our service.
User registration
The primary user registering the enterprise account must provide accurate personal information (name, email, phone, address). This user may subsequently add additional users within the enterprise account, for whom accurate details must also be maintained.
Subscription plans and payment
WiseINDEX offers subscription-based plans, including a free plan with limits of five users and 2GB storage. Paid subscriptions are billed per user per month, with additional storage available as a paid add-on. Payments are processed immediately via our secure payment gateway (Razorpay). You agree to provide accurate billing information and authorize us to charge applicable fees automatically each billing cycle until cancellation.
Account usage
Each subscription plan specifies limits on user count and storage space. Users must adhere to these limits, and WiseINDEX reserves the right to suspend services or upgrade plans automatically upon exceeding these limits, following prior notice. You agree not to misuse the service or use it for unlawful activities.
Limitation of liability
WiseINDEX will not be liable for indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of our services.
Governing law
These terms shall be governed and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts located in India.
Privacy policy
Information collection
WiseINDEX collects the following personal information:
- Name, email, phone number, and address.
We do not store payment details; these are managed securely via third party payment gateway.
Usage of collected information
- Marketing and promotional activities
- Order processing and fulfilment
- Customer support and relationship management
Third-party sharing
Your information may be securely shared with trusted third-party service providers such as payment gateways, analytics providers, and email services strictly for operational and improvement purposes.
Cookies and tracking
WiseINDEX uses cookies and tracking technologies such as Google Analytics to enhance user experience and improve service quality. Users may adjust browser settings to decline cookies; however, some website functionalities might be impacted.
Security measures
All user passwords, email addresses, and documents are encrypted at rest, employing advanced encryption standards to ensure data safety and confidentiality. Regular security assessments and updates are conducted to maintain protection standards.
User rights
In compliance with international privacy laws, including GDPR, users have the right to access, modify, delete, or restrict processing of their personal data. Requests can be made directly via email or through your account settings.
Refund and cancellation Policy
Cancellations
Subscribers may cancel their subscription at any time. Access will continue through the end of the current billing period, after which the account will be suspended, and no further charges will be incurred. Requests for cancellation must be submitted through the user dashboard or via email.
Refund policy
WiseINDEX maintains a strict no-refund policy once payment has been processed, due to the digital nature of the service. Customers are encouraged to utilize the free plan to fully evaluate the service prior to purchasing a subscription.
Refunds or credits may be considered only under exceptional circumstances, such as:
- Proven billing errors
- Extended technical issues preventing reasonable use of the service
- Failure by WiseINDEX to deliver promised features or functionality
Requests for such refunds must be submitted via email and will be reviewed on a case-by-case basis. Approved refunds typically process within 10-15 business days.
Changes to policies
WiseINDEX reserves the right to update these policies periodically. Users will be notified of significant changes via email or through notification on the WiseINDEX website. Continued use of the service after such updates indicates acceptance of the revised terms.